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LinkLive


Strengthen customer service with LinkLive from 51³Ô¹ÏÍø½ñÈÕ³Ô¹Ï,Ìýan all-in-one, AI-enabled communications platform trusted by over 500 51³Ô¹ÏÍø½ñÈÕ³Ô¹Ï clients.Ìý

KEY FEATURES

  • cloud with up and down arrows

    Empower agents and employees to quickly resolve customer inquiries from inbound chat, SMS, and voice calls with advanced queueing, IVR and skills-based routing.

  • head with gear icon

    Automate routine tasks, encourage best practice adoption and improve agent performance with conversation summary, guidance and coaching features designed to benefit agents and consumers.

  • person on smart phone with question bubble

    Integrate digital, voice and AI technologies with cloud-based systems to ensure secure communication across channels, including internet-based voice services, session initiation protocol trunking, public switched telephone network and essential messaging.

Technology to drive customer service


01

Engage with customers on their terms from one modern, cloud-based customer engagement platform.ÌýÌý


02

Enhance productivity, optimize agent experience and streamline resolution with an all-in-one AI-powered solution.


03

Maintain compliance while empowering staff to communicate through secure chat, SMS, voice and document sharing with built-in recording of all communications.

Learn more from client stories

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Women typing on mobile device Women typing on mobile device

NEIGHBORS FEDERAL CREDIT UNION

Serving members from any device anywhere

Download client story

With relative ease, we can handle all the different touchpoints of member communication, from anywhere. It’s a much more efficient way for our hybrid employees to function.

Steve Schexnayder

CIO
Neighbors Federal Credit Union

Use Cases

Learn about our digital solutions
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Create Digital

A highly customizable solution that enables your institution to take greater control over your digital offerings, including SDK options and fintech connections.

Configure Digital

A next-generation digital banking solution built for the way you want to bank, to deepen relationships and elevate the consumer experience.

Configure Digital for Corillian

A complete UI-rich turnkey solution that enables your institution to implement faster and get to market quickly.
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Ready to get started?

Contact us to find out more